Pricing

What is the process to get a quote?

To obtain a quote for shipping your vehicle, you can either enter your details in our instant online car shipping quote calculator above or you can contact (xxx) xxx-xxxx to speak with one of our car transport pricing specialists. To determine your quote, we will require the following information: the origin and destination of your shipment, the type of vehicle you wish to ship, and the date your vehicle will be available.

How is my car shipping cost calculated?

We take into account several factors when determining the cost of shipping your car. The distance between the origin and destination is the most significant factor that contributes to your total rate. The type and condition of the vehicle being shipped is another factor, in addition to the distance of your relocation. The date on which your vehicle will be ready for transport is the final factor. At the time of booking, you can add additional options such as an enclosed carrier and top-load service for a higher level of service.

How do I pay for shipping my vehicle?

We offer a variety of payment options for your convenience. You can pay for your shipment using all major credit cards, electronic transfer, postal money order, and bank/certified check. If there is a balance due upon delivery, you can pay the driver directly in cash, bank/certified check, or postal money order.

Can I pay with my credit card?

We offer a variety of payment options for your convenience. You can pay the full transport cost via credit card either online or by phone with a shipping agent at the time of booking. With this option, you can make a convenient, one-time payment with a credit or debit card. Alternatively, you can pay a deposit with your credit card and then pay the remaining balance with cash upon delivery.

Booking

How far in advance should I schedule my transport?

We recommend scheduling your shipment at least 2 to 3 weeks in advance to ensure that we can meet your desired time requirements. Expedited shipping options are available for shipments that require faster delivery. If you have any questions about the schedule for your car transport, please don’t hesitate to give us a call and speak with one of our car shipping experts.

What details do you need to place an order?

To ensure that we can provide you with the best service possible, we require the following information: the address for the locations that your vehicle will be picked up from and delivered to, along with the name and phone number of the contact person at each location. Additionally, we will need the date that your vehicle will be ready and the year, make, and model of the vehicle(s) that will be transported.

Can I place an order if I don’t know the exact address?

Until your exact pickup or delivery location is known, we only require the city and zip code.

Can I track the progress of my shipment online?

You can access online tracking anytime and get real-time updates on your shipment. When you schedule your shipment, you will get a unique booking number that will enable you to monitor your shipment status online. Your tracking portal also offers you the option to chat live with a shipping agent who can assist you with any queries you may have about your shipment status.

Pick Up / Delivery

Does someone have to be present for pickup and delivery?

A designated person must be present to release and accept the vehicle, provide keys to the driver and sign the initial and final inspection reports. This person can be anyone over the age of 18 that you authorize to release or accept your vehicle.

Where will my car be picked up and delivered?

The driver will attempt to bring the car transporter as close to your door as possible, within legal and safety limits. In most cases, the driver will be able to pick it up and deliver it directly to your door. However, some cities may have restrictions on large trucks that prevent them from entering residential areas. Auto transport trucks are large and require ample space to maneuver and turn around, so if access to the pickup or delivery location is obstructed by narrow streets, low-hanging trees or tight turns, the driver may request that you meet at a nearby location with a large parking lot, such as a grocery store.

What is the bill of lading and what exactly does it have to do with my shipment?

The bill of lading is a crucial document used by car shipping companies to record any pre-existing damage on the vehicle during the time of pickup. It also acts as a record of your contact info and the formal agreement for transport. If you wish to file any insurance claim regarding your shipment you will need the Bill of Lading.

When will my vehicle be delivered?

The transit time for your shipment depends largely on the distance between the pickup and delivery location. Typically, every five hundred miles will add one day to the transit time – so for a 1,000 mile transport, the transit time would be 2-3 days. Refer to our estimated transit times for a detailed view of approximate delivery times.

Vehicle

Can I put personal items in my vehicle?

You can transport personal belongings in your car, provided that their total weight does not exceed 100 pounds and they are stored in the trunk or back seat (below the window line). Please note that personal belongings are not covered by insurance if they are reported as damaged or missing.

Should I have gas in my car for transport?

You should have approximately a quarter of a tank of gas in your car at the time of shipment. This allows enough for the car to be loaded and unloaded but does not add much additional weight.

How do I get my car ready for shipment?

Ensure that your car has been thoroughly cleaned, both inside and outside. This is especially important because this will facilitate the driver’s inspection to assess any pre-existing damage to your vehicle. Inform the driver of any special circumstances or requirements concerning the vehicle. Lastly, ensure that there is at least a quarter tank of gas in the car at the time it is picked up for shipment.

Can I ship my vehicle if it isn't running?

Vehicles that are in non-running/inoperable condition can be shipped. A special auto carrier that utilizes a winch is required to transport inoperable cars. The winch is attached to the car and gradually and safely pulls the vehicle onto the carrier. An additional fee is charged for inoperable vehicles due to the special equipment and extra work involved with securing the vehicle onto the transporter. The inoperable option can be selected on the online booking form or informed by the shipping agent if the reservation is made by phone so that the appropriate arrangements can be made to accommodate a non-running vehicle.

Can I ship a modified or oversized vehicle?

Vehicles of any size can be shipped through our advanced network of specialized carriers nationwide. However, a specialized rate quote based on the dimensions of the oversized vehicle that is intended to be shipped is required. The online quote calculator will not be able to generate a quote because pricing via the calculator is based only on standard and unmodified vehicle sizes and specifications.

Can I ship a vehicle with low ground clearance?

A vehicle with low ground clearance can be shipped, but it will probably require an enclosed trailer with a lift gate. Low-clearance vehicles are not suitable for driving onto an open trailer because the car could bottom out while being loaded onto the carrier.

Do I need license plates on a vehicle to ship it?

No, a license plate is not required since we will not drive your vehicle on any public roads.

Service

What is door-to-door car transport?

Door-to-door car transport is the comprehensive delivery of your vehicle directly from the door at the pickup location to the door at the delivery location. Our drivers endeavor to get as close as physically and legally possible to the pickup and delivery locations, but in some instances, there may be limitations that prevent them from safely reaching your door. Our transporters need sufficient space to maneuver and load/unload your vehicle. If your street is too narrow, or if there are hazards such as low hanging trees or power lines, drivers may ask that you meet them at a nearby location where they can safely load or unload your vehicle, such as a spacious parking lot or shopping center nearby.

What type of truck will transport my car?

The choice of car shipping service will determine the type of trailer that will transport your vehicle. It will be either an open or enclosed trailer carrying several vehicles. In any case, the truck will be fairly sizable. You can contact us anytime if you have inquiries about a carrier’s capacity to bring their truck onto your street.

What is top load service?

Top load service is when your car is placed on the upper deck or level of an open auto transport trailer. This is regarded as more desirable than the bottom load because the cars on the lower deck are exposed to the potential risk of having fluid from the cars above leak onto them.

What is the difference between open and enclosed transport?

The most prevalent car shipping method is open transport. Open-air transporters come in two kinds. Larger 8-10 car carriers complete a majority of shipments. For shorter more local moves, smaller carriers that hold 2-3 cars are used. Open-air carriers are usually more readily available since they are used more often. When shipping classic, luxury or exotic vehicles, we recommend choosing enclosed shipping methods. Enclosed transporters ensure maximum protection from exposure to any open-air elements on the road. We recommend booking your enclosed transport in advance since there is limited carrier availability.

Can I ship a car from an auto auction?

We love shipping cars from salvage auctions and other types of auto auctions. We do it dozens of times every week. Each auction has its own rules for releasing a vehicle and we’ll ask you for all the details we need when you book with us. Please make sure the vehicle is fully paid for and ready to go from the auction. Also, just a heads up, if a vehicle is booked as operable but it turns out that the vehicle is inoperable, there will be an extra charge and the original trucker may not be able to handle an inoperable vehicle.

Is my vehicle insured during transport?

Your shipment comes with basic liability coverage while it’s on the road. If you want more peace of mind, you can choose from different insurance options for extra protection during transit. You can pick a level of coverage when you book with us. If you need more help with insurance options, just give us a call.